BrickiumSupport
Write to us and a person answers, usually within two working days.
Contact
Email zhang3917@gmail.com. Say what you were doing and what happened; a screenshot helps. For anything about a purchase or your account, tell us how you sign in (Apple or Google) and the name shown in the app at Me.
A purchase that has not arrived
Stay signed in to the account you bought it with, open Me → Creation packs, and tap “Sync unfinished purchases”. A purchase is credited once our server has verified it with Apple, and the same purchase is never credited twice. If it still has not arrived, write to us with the date of the purchase, the pack you bought, how you sign in and the name shown at Me.
Refunds
Purchases are processed by Apple, and refunds are decided by Apple: ask at reportaproblem.apple.com. When Apple refunds a pack, the creations it paid for are removed.
Signing in
Always sign in the same way. An account made with Apple and one made with Google are separate accounts, even with the same email address, and are not merged.
Deleting your account
Me → your account → Delete account. It is immediate and permanent, and removes your inventory, your models and any unused creations.
A step that does not fit
Do not force it. Tell us which model and which step, and what would not go together: that is how errors in the parts data get found and fixed.